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FAQ generator

Paste a product page, pricing details, a policy or a batch of support tickets, and get an FAQ with the questions people actually ask, answered in plain language.

Try an example

This is the FAQ snippet. In Snippetbar, copy a week of tickets from your helpdesk and turn them into help center entries.

FAQ examples

From a shipping policy

Input

Orders ship within 2 business days. Free shipping over €80 in the EU. Returns within 30 days, unused items, customer pays return shipping except for faulty goods.

After

How long does shipping take?
Orders leave our warehouse within 2 business days. Delivery time after that depends on your location.

Is shipping free?
Yes, on orders over €80 within the EU.

Can I return my order?
Yes, within 30 days, as long as the items are unused.

Who pays for return shipping?
You do, unless the item arrived faulty. In that case, we cover it.

From messy support tickets

Input

“Can I use it on 2 Macs?” / “does it work with outlook” / “how do I get a refund” / “is my data sent anywhere” / “can I use it on 2 computers?”

After

Can I use it on more than one Mac? {Answer from your license terms}
Does it work with Outlook? {Confirm, e.g. “Yes, it works in any Mac app, including Outlook.”}
How do I get a refund? {Refund steps and window}
Where does my text go? {Plain explanation of data handling}

The two duplicate questions are merged. Answers the tickets don't contain are marked for you to fill in rather than guessed.

How to write an FAQ people actually use

  • Use real questions

    The best FAQs come from support tickets, sales calls and search queries, not from what you wish people asked. “Where does my text go?” beats “What are the benefits of our privacy-first architecture?”

  • Phrase questions the way customers do

    Their wording is also what they type into Google and your help center search.

  • Answer in the first sentence

    “Yes, on orders over €80 in the EU.” Explanations come after the answer, if they're needed at all.

  • One question per entry

    Split “Can I return it and who pays shipping?” into two entries.

  • Group by topic once you pass 6–8 questions

    Billing, shipping, account, privacy. Nobody reads a list of 30 in one block.

  • Never guess an answer

    A wrong FAQ answer creates more tickets than a missing one. Mark gaps and fill them from the source.

  • Add FAQ schema

    Structured data helps search engines understand your Q&A. Check Google's current guidelines for how it's used.

The snippet

This is the exact prompt the tool above runs. Save it as a snippet in Snippetbar and it works on any text you select.

Create an FAQ from the input below. Source type: {page | policy | support tickets}.

Rules:
- Questions in the customer's words — short, natural, the way they'd type them.
- Merge duplicates and near-duplicates.
- Answer in the first sentence, then add only necessary detail. Plain language, second person.
- Use only information from the input. If the input asks a question it doesn't answer (e.g. tickets), write {Answer needed: …} instead of guessing.
- 5–8 Q&As; group under short topic headings if more than 6.
- Order by what customers most need to know first.

Return only the FAQ in markdown (bold questions).

Use it where you work

  • From your helpdesk

    Copy a week of ticket subjects from Zendesk, Intercom or Help Scout and get the FAQ entries your help center is missing.

  • On a landing page

    Copy the pricing section and generate the objection-handling FAQ that goes under it.

  • From policies and terms

    Turn a dense returns policy into the plain-language FAQ customers actually read.

More snippets

All snippets →

Questions

Run it in any app

Select the text, pick FAQ generator from the menubar or press its shortcut, and the result replaces it in place.

Turn repeated tickets into answers people can find.

Snippetbar runs your snippets on anything you copy, in any Mac app. $29, one-time purchase.

Try itGet it today